Terms & Conditions

Website: https://www.bnamodelworld.com (and https://www.bnamodelworld.com.au)
Business Name: BNA Model World
Legal Entity: BNA Group Pty Ltd (ABN: 20604009501)

1. Introduction

1.1 These Terms & Conditions govern your access to and use of the BNA Model World website (“Website”), operated by BNA Group Pty Ltd (“we”, “us”, “our”).
1.2 By accessing this Website, creating an account, or placing an order, you agree to be bound by these Terms.
1.3 If you do not agree with these Terms, you must stop using the Website immediately.
1.4 We may update these Terms from time to time. The version published on our Website at the time of your order will apply to your purchase.

2. Age Restrictions & Safety

2.1 Many products sold on this Website contain small parts, sharp tools, paints, chemicals, or modelling equipment intended for age 14+.
2.2 By purchasing these products, you confirm that you understand the applicable warnings and will ensure safe and appropriate use.
2.3 These products are not toys and should be kept out of reach of young children.

3. Ordering

3.1 You place an order with us by completing the online checkout process.
3.2 Before submitting your order, you will have the opportunity to review and correct any errors.
3.3 After placing an order, you will receive an order acknowledgement email. This does not constitute acceptance.
3.4 A contract is formed when we dispatch the goods and provide a shipping/dispatch confirmation email.
3.5 We may refuse an order if:

• payment cannot be authorised
• there is a pricing, stock, or product description error
• the order does not meet eligibility or compliance criteria
• the order is flagged as high-risk or potentially fraudulent

4. Pricing & Payment

4.1 All prices are displayed in Australian Dollars (AUD) and include GST where applicable.
4.2 The Website may display approximate conversions in other currencies for reference only. All transactions are processed in AUD or NZD, depending on the payment method used.
4.3 Shipping, insurance, and handling charges will be displayed at checkout.
4.4 Full payment must be received before your order is dispatched (unless otherwise agreed in writing).
4.5 Prices may change at any time. Once an order is accepted and dispatched, the price is fixed.

5. Shipping & Delivery

5.1 Estimated delivery times are provided as a guide only and are not guaranteed. 5.2 We will deliver your order to the address you provide. You are responsible for ensuring the accuracy of delivery details.
5.3 Once the order is handed to the carrier (e.g., Australia Post, DHL, FedEx, CouriersPlease), the parcel is deemed shipped. Risk of delay, customs processes, or loss may be subject to the carrier’s terms.
5.4 International customers are responsible for any import duties, taxes, or customs clearance fees imposed by the destination country.
5.5 If a parcel is returned to us due to an incorrect address, non-collection, or refusal to pay import duties, reshipping fees may apply.

6. Returns, Change of Mind & Consumer Guarantees

6.1 Change-of-Mind Returns (Store Policy)

We accept change-of-mind returns within 14 days of delivery, provided that:

• items are unopened, unused, and in original condition
• packaging is intact
• you cover the return shipping cost

Once returned and inspected, we will issue a refund to your original payment method.

6.2 Damaged, Missing, or Incorrect Items

If an item arrives damaged, defective, or incorrect, please contact us promptly with photos. We will assess the issue and may offer:

• replacement
• repair
• refund
• store credit

6.3 Australian Consumer Law (ACL) – Mandatory Statement

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to:

• a replacement or refund for major failures, and
• compensation for any other reasonably foreseeable loss or damage.
  You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure is not a major failure.

Nothing in these Terms limits your rights under ACL.

7. Intellectual Property

7.1 All content on this Website—including images, text, graphics, product photos, videos, and layout—is owned by BNA Group Pty Ltd or its licensors.
7.2 You may print or save extracts for personal use only.
7.3 You may not reproduce, publish, distribute, or commercially use any Website content without our prior written permission.

8. Website Use & Prohibited Conduct

You must not use the Website to:

• upload or transmit harmful software, viruses, or malicious code
• post unlawful, offensive, defamatory, or infringing content
• interfere with Website security or operations
• engage in fraudulent activities
• copy data, scrape, or harvest information without permission

We reserve the right to suspend any account that violates these rules.

9. Links to Other Websites

9.1 This Website may contain links to third-party websites for convenience. We do not control or endorse these websites and are not responsible for their content or policies.
9.2 You may link to our Website provided the link:

• is not misleading
• does not imply endorsement
• does not damage our reputation

We may withdraw linking permission at any time.

10. Account Registration & Security

10.1 You may create an account to track orders and manage preferences.
10.2 You are responsible for maintaining the confidentiality of your login details and all activity under your account.
10.3 Notify us immediately if you suspect unauthorised access.
10.4 We may suspend or terminate an account for misuse, breach of Terms, or suspicious activity.

11. Disclaimer

11.1 We strive to ensure that product descriptions, images, and specifications are accurate. However, variations may occur due to manufacturer updates, packaging changes, or colour differences from screen displays.
11.2 Availability cannot be guaranteed until an order is dispatched.
11.3 We may update or correct information on the Website without prior notice.

12. Limitation of Liability

12.1 To the extent permitted by law, we exclude liability for indirect, incidental, or consequential losses (e.g., loss of profits, loss of data, disappointment, or delays).
12.2 Nothing in these Terms excludes or limits liability where doing so would breach the Australian Consumer Law, including liability for:

• major failures
• faulty goods
• death or personal injury caused by our negligence

13. Force Majeure

We are not responsible for delays or failure to perform obligations due to events outside our reasonable control, including natural disasters, pandemics, freight disruptions, war, strikes, or carrier failure.

14. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, store, and use your personal information.
The Privacy Policy forms part of these Terms.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of Victoria, Australia.
Any disputes will be resolved in the courts of Victoria.

16. Contact Us

If you have questions about these Terms or your order, contact us at:
📧 [email protected] (or your preferred email)