Privacy Policy

Website: https://www.bnamodelworld.com (and https://www.bnamodelworld.com.au)
Business Name: BNA Model World
Legal Entity: BNA Group Pty Ltd (ABN: 20604009501)

1. Overview

BNA Group Pty Ltd (“we”, “us”, “our”), trading as BNA Model World, is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy explains:

• what personal information we collect
• how we collect, use and store it
• when we may share it
• your rights and choices

By using our Website, creating an account, or placing an order, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

When you visit, register, or place an order, we may collect:

• name
• email address
• phone number
• billing and shipping address
• payment details (processed securely via third-party payment providers; we do not store full credit card numbers)
• account login details

2.2 Order & Transaction Information

• products purchased
• order history
• communication history with customer service

2.3 Technical & Usage Data

Automatically collected through cookies and analytics tools:

• IP address
• browser and device information
• pages viewed, actions taken, time spent on site
• referring site

2.4 Optional Information

If you enter promotions, loyalty programs, referrals, or surveys, we may collect additional details you choose to provide.

3. How We Collect Personal Information

We collect information when you:

• browse our Website
• create an account
• place an order
• subscribe to newsletters
• contact customer support
• participate in promotions, giveaways, or referral programs

We may also receive information via secure third-party integrations (e.g., PayPal, Google Pay, Apple Pay) as needed for transaction processing.

4. How We Use Your Information

We use your personal information for purposes including:

4.1 Order Processing

• verifying payment
• shipping your order
• providing order and delivery updates

4.2 Customer Service

• responding to enquiries
• assisting with returns, refunds, or warranty claims

4.3 Website & Business Improvements

• improving Website functionality and user experience
• analytics and performance monitoring
• detecting fraud or security threats

4.4 Marketing (with your consent)

Where you have opted in, we may send:

• newsletters
• promotions and special offers
• product updates

You may unsubscribe at any time by using the “unsubscribe” link in our emails or updating your account settings.

4.5 Legal & Compliance

We may use information as required to comply with Australian laws.

5. Email Communications

We may contact you regarding:

• order confirmations
• dispatch notifications
• important account notices
• product recalls or safety updates

Marketing emails are optional and require your consent.

6. Referral Program

If you use our “refer-a-friend” feature:

• you may provide your friend’s name and email
• we will send a one-time invitation email
• we do not store your friend’s details unless they register voluntarily

This function must not be used to send unsolicited or bulk emails.

7. Cookies, Analytics & Tracking

7.1 Cookies

Cookies are small data files placed on your device to improve your experience.

We use cookies for:

• remembering your preferences
• keeping items in your cart
• enabling checkout
• analysing site traffic
• personalising content

You can disable cookies in your browser settings, but some features may not work properly.

7.2 Analytics Tools

We may use services such as Google Analytics, Meta Pixel, and similar tools to analyse Website performance.

These services may collect anonymised traffic data.

8. Storage & Security of Your Information

We take reasonable steps to protect your information from:

• unauthorised access
• misuse or loss
• modification
• disclosure

Security measures include:

• SSL encryption on all checkout and login pages
• secure payment gateways
• access control and account authentication
• data minimisation and safe disposal practices

9. Payment Information

We do not store full credit card numbers. Payments are securely processed by trusted third-party providers such as:

• PayPal
• Shopify Payments / Stripe
• Credit card merchant services
• Apple Pay / Google Pay (if enabled)

These providers handle your financial information in accordance with industry security standards.

10. Data Retention

We retain personal information for as long as necessary to:

• fulfil orders
• support your account
• comply with Australian taxation and regulatory requirements
• maintain accurate financial and business records

When no longer required, data is securely destroyed or anonymised.

11. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information only with:

• shipping carriers (Australia Post, DHL, FedEx, CouriersPlease, etc.)
• payment processors (for payments and fraud detection)
• IT service providers who support Website functions
• government agencies when required by law (e.g., customs declarations)

These third parties are permitted to use the information only for the services they provide to us.

12. Access, Correction & Account Management

You may view, update, or correct your personal details anytime via:

My Account → Edit Information

You may also request:

• access to the personal information we hold
• correction of inaccurate information
• deletion or deactivation of your account (subject to legal record-keeping requirements)

Requests can be made through our Contact Us page.

13. International Customers

By using our Website outside Australia, you acknowledge that:

• your information may be transferred to Australia
• local laws in your country may differ
• we process your data in accordance with this Privacy Policy and Australian law

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Changes will be posted on this page with the updated “Last Updated” date.
Significant changes may also be communicated by email.

15. Contact Us

If you have questions, concerns, or feedback about this Privacy Policy, please contact us:

📧 [email protected]
(or your preferred email)

Or through the Contact Us form on our Website.