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Help & Support

Email Support

Our friendly Customer Support team is here to help! Please click here to submit an online enquiry to us and we'll respond as quickly as possible!

You can also contact us directly via email - support@bnamodelworld(DOT)com(DOT)au.
(* Please replace (DOT) to . when copy and paste. Sorry for the inconvenience but we have to do this to reduce spam.)

If you have a question about a particular product, please feel free to use the Ask Question button on the product page or Quickview page to submit the enquiry form that will automatically include the product details so that we know which product your question relates to.

Note: Please read through our below general info & FAQ's section before emailing as it may contain the answer or advice you're seeking, and thus saving you from typing the query and waiting for the reply.

Help & FAQs

For help and assistance with common questions or problems, please visit our FAQs page as it provides answers to most frequently asked questions and covers many topics including ordering, payment, freight, security, privacy, products, returns and services.

Delivery Information

For pricing enquiries, please use the Shipping Estimator found on each product page for a single item freight, or on our shopping cart page to determine costs for items currently in your shopping cart.

For further information about our shipping options, time frames and policies, please refer to our Delivery Information page.

Returns & Exchanges

If you need to return an item or require an exchange, we recommend that you view our detailed Returns Policy to ensure the return is processed correctly.